BELOW ARE THE TERMS AND CONDITIONS THAT HAVE BEEN CAREFULLY WRITTEN AND PLACED TO PROTECT YOU (“THE CLIENT/CUSTOMER”) AND MYSELF (“BRANDING GALORE”). PLEASE READ THESE TERMS PRIOR TO PURCHASING SERVICES.
Please understand that at any time, “BRANDING GALORE” has the right to change and/or edit our Terms & Conditions and pricing without notice.
Let’s Talk:
All communication is done strictly via email. Please contact me at brandinggalore@gmail.com. All messages are responded to within 72 business hours, however at peak times, responses can be delayed.
HOURS OF OPERATIONS:
Tuesday – Friday 11AM – 6PM EST | Monday, Saturday, Sunday & Holidays – Closed
With all orders – Bookings are in first come first serve order. No client will be skipped ahead of anyone else without a rush fee paid.
We do not operate on Mondays Weekends or Holidays. If we have an out-of-office emergency, you will be notified.
PAYMENT:
Any order $800 or less MUST be paid in full before any work begins. Projects greater than $700 require a 50% non-refundable deposit before the project begins. After completion of project, final files will be sent once final payment is made in full (if not already paid).
TURNAROUND:
What is the turnaround time for a project?
Turnaround time starts from the time all material is confirmed to be received by the designer via email. Turnaround times are based on business days only and exclude all major holidays.
- Web Design Turnaround: 4 Weeks
- Logo Design Proofs: 7 – 10 Business Days
- Graphic Design Proofs: 7 – 10 Business Days
- Instagram Flyers Proofs: 7 – 10 business days
- Printed Items Proofs: 7 – 21 Business Days
- Photography Turnaround: 7 – 10 Business Days
- Shipping: 6-10 business days via UPS, USPS, or FedEx
ALL PROJECT TURN AROUND TIME ARE SUBJECT TO CHANGE DURING HIGH VOLUME & HOLIDAY SEASONS. Business holidays, personal/business emergencies, illness, and Acts of God may be extended the turnaround.
Please Note: In June and July, turnaround times may be longer than usual
DESIGNS + DELIVERY
Typed out content for the project, emailed in a Word document or email. (Do NOT send anything hand-written)
Project design will not start until full list of site content requires is received from the client.
Final Designs: Final designs (unmarked, unwatermarked) will not be sent until the project is paid in full. Upon final payment, you will receive your final files in JPEG, PNG, and PDF form. Design files (.AI & .ID) are available at additional charge. I do not send PSD/Raw files.
Once the design is approved, if any additional changes are requested, there will be an additional fee.
Physical Materials: Any projects that include physical materials (prints, business cards, flyer, boxes, banners, and etc) will not be ordered until after the full payment. There are no refunds or changes to be made after order is sent to print.
Web Design: In order to begin designing your website and ensuring we remain on a timely track, please refer to this list of items needed before beginning your web design. Your business may not require all of the things on this checklist, but it is up to you to decide which things you will need for your site, and which things you won’t.
The client understands that once payment is made in full, the client has the right to utilize the design in all media subsidiaries for business promotion and that Branding Galore reserves the right to exhibit the design for business promotional use.
PLEASE NOTE THAT DURING HIGH VOLUME & HOLIDAY SEASONS, ALL PROJECT TURNAROUND TIMES MAY CHANGE.
Please keep in mind that turnaround does not begin until the following business day. For instance, if you order flyers on Tuesday morning, the turnaround time does not begin until Wednesday morning at 11 am.
Refunds: Since our services are custom, we are unable to offer any refunds once the order is placed. A refund cannot be granted under any circumstances, especially if work (including proofs) has been issued and/or labor has begun. In the event that you are not satisfied with your purchase, I will be happy to accommodate any changes or services within reason. However, I will subtract a labor fee for the project already started. In the event that a project is canceled by “The Client”, for whatever reason, the payment will serve as a cancellation fee.
Disappearing Act: After 30 days without communication, a $50 restart fee is required. Upon reaching 45 days, your project is forfeited, and you will not be eligible for a refund.
Cancellation Policy: In light of the custom nature of our services, we are unable to cancel or refund orders once they have been placed.
Content Misspellings/Absent Information:
All communication with Branding Galore shall be done strictly via email. To avoid errors, written documented communication at all times is required to ensure both parties are still on the same page with updates.
Please note that we will not be held responsible for any spelling errors, typographical mistakes, spacing errors, or missing information. After the design is approved, Branding Galore will not make any changes to the information unless a revision fee is paid. Before approving your project, be sure to check spelling, typos, and spacing issues in the proofs.
If any project is declined for any reason, we have the right to do so without divulging the reason.
Revision: We create proofs of small design projects, such as logos, flyers, Instagram flyers, etc., and send them to clients for approval. Each design proof comes with two revisions. The final version of the project will be submitted after the client has approved the final proof.
For graphics, the revision stage can take anywhere from one business day up to seven business days. As a result of our large scope of work, general revisions are initiated and completed in the order they are received.
You will receive a numerical limit of revisions in every package. Any additional revisions will be charged after all revisions have been exhausted